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Understanding Before Assisting
Personal Care Refusal — Dementia Communication
Mr. Elias Navarro, 84, is refusing morning personal care. He is in pain, the room is overstimulating, and he does not recognize you. Practice person-centred communication to understand what he is communicating and identify a safe, respectful plan of care.
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Elias
84 years old · Moderate dementia · Retired mechanic · Chronic pain
Person-Centred Care
Learn to recognize responsive behaviours as meaningful communication rather than non-compliance.
Safe Practice Environment
Make communication decisions and observe outcomes without risk to real residents.
Actionable Feedback
Receive detailed feedback on your approach with evidence-informed communication strategies.